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Poached

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  • How do I change or create my password?

    To change your password:  1. Open the Settings panel located in the side navigation.  2. There you will see a section labeled Change your Password with an empty field underneath. Enter your new pas...

  • My login code isn't working, now what?

    Instead of passwords, we now send you a login code via email or text message, depending on your Communication Preferences. If you are not receiving a login code, your phone number is incorrect, or ...

  • How do I update my credit card information?

    To update or change your credit card information:  1. Go to the Billing panel located in the side navigation.  2. Click on Update Card.    3. A modal will appear where you can enter and save your n...

  • I can't upload my resume

    If your resume is not uploading, a notification will appear at the top of your screen informing you why your document is invalid.  Your resume won't upload if:  The file type is not accepted: We su...

  • How do I message my applicants?

    To send a message to an applicant: Open the applicant's resume in your Poached account.  Click the Messages tab.  Enter your message in the open field and hit send.    Only posters can initiate ...

  • How do I share new applications to my colleagues?

    Job posters who want to share job applications with multiple parties (e.g. HR managers wanting to share applications with a Chef or GM) can include their emails in the CC field under Applicant Mana...

  • How do I cancel my Poached Membership?

    To cancel your poached membership: 1. Go to the Settings panel located in the side navigation.  2. Scroll to the bottom of the page until you find the Membership Section.  3. Click Cancel Membershi...

  • Can I use my ATS on Poached?

    If you use an ATS like HireBridge or Taleo, you can integrate that service into your job posting: 1. Click the Post a Job button.  2. Fill out the Job posting form.  3. Under Applicant Management c...

  • How do I end a job?

    To end your job post: 1. Find the job you'd like to end in the Jobs panel.  2. Click the 3 horizontal dots on the right, below the job title.  3. Select End Job Now and confirm.    You can end a jo...

  • How do I parse a resume?

    To make your applicant's resume parsable: 1. Go to your Settings panel located in the side navigation.  2. Under the Settings section, uncheck "Include cover letters and notes when downloading, pri...