Need to change your banking or personal information in Stripe?
You can access your Stripe account through the Poached app. Navigate to your Stripe Payment Portal by clicking the profile icon in the top right hand corner of your screen.
Access your Stripe account by selecting the Payment Portal option. You will be asked to confirm you wish to leave the Poached app at this time and View reports on Stripe.
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There you can confirm your phone number, access tax documents, view payout details, change your banking information. To do so, click on the drop down menu in the top left hand corner of the screen. Click on Settings.
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Note: The settings section is where you can update your TIN or SSN. This information is required for tax purposes and to verify your identity. If you are getting a prompt to complete this information, make sure you have it done before tax season.
To update your banking information:
Once in your settings account, you will want to scroll down and navigate to Payout details. You can edit your banking or debit card details here.
You will need your previous banking details to update your banking information. If you do not have this information, you can access Stripes support line directly from that page.
Poached Support does not have access to your account details and cannot update any personal information or banking details. If you need assistance with any of the above actions, you will need to reach out to stripe.support.com.
When you have completed updating your information in your stripe account and further action, such as initiation of invoice payment, is needed. Please inform Poached Support immediately, as this is not communicated to Poached from Stripe.