Learn when you will need to reach out to our payment processor partner, Stripe
Stripe is our payment partner for processing Shift invoices. Since Poached and Stripe are separate platforms, there may be occasions when you need to contact Stripe Support directly for help with your Stripe Connect account.
Poached Support is unable to assist with the following requests:
- Receiving the Stripe 6 digit verification code
- Adjustments to your banking information
- Updating your personal information
- Disconnecting your Stripe Connect from your Poached accounts
- Adding additional information that was skipped, yet needed to complete Stripe setup
- Assisting with ID or Selfie image uploads
- Assistance with editing or obtaining NEC- 1099 document for tax reporting
If you need any help with any of the above requests, Stripe’s support can be reach via chat at https://support.stripe.com/
ALL payments for all Poached Shifts will be processed through the Poached app, using Stripe. Poached does not accept or payout through any other forms of payment, such as checks, money orders, or cash.