At Poached, we understand that unexpected situations can happen. If your account is suspended because you did not show up for a Shift or you declined a booking within 12 hours of the Shifts start, you may have the opportunity to appeal the suspension.
To appeal your account suspension due to a No Show or last minute decline, you will need to reach out to Poached Support with the following information:
- Date of Shift
- Employer of Shift
- Proof of Emergency - Proof may include, but is not limited to: Watermarked doctors note, AAA receipt or statement from mechanic, positive illness test with date, police report or insurance report, funeral programs or obituaries
Providing this information is not a guarantee that your account suspension will be lifted.
If you think your account was suspended mistakenly for a different reason, please don't hesitate to contact Poached Support for further details and to determine if you qualify for a suspension appeal.
Please be aware that suspensions resulting from unprofessional behavior such as theft, being under the influence of substances, or any form of aggression may not receive a response.
Check out these other articles on our policies and on why your account might be suspended:
What are the Policies for Shift Workers
To reach out to Poached Support, please email support@poachedjobs.com.