--- title: Can I appeal my Shifts Account Suspension? description: At Poached, we understand that unexpected situations can happen. If your account is suspended because you did not show up for a Shift or you declined a booking within 12 hours of the Shifts start --- [Skip to content](https://help.poachedjobs.com/knowledge/can-i-appeal-my-shifts-account-suspension#main-content) English Show submenu for translations ![Screenshot 2026-04-23 at 2.31.35 PM](https://help.poachedjobs.com/hs-fs/hubfs/Screenshot%202026-04-23%20at%202.31.35%20PM.png?width=428&height=148&name=Screenshot%202026-04-23%20at%202.31.35%20PM.png) Open main navigation Close main navigation - English Show submenu for translations - poachedjobs.com poachedjobs.com How can we help you? - There are no suggestions because the search field is empty. 1. [Contact us at support@poachedjobs.com](https://help.poachedjobs.com/knowledge?hsLang=en) 2. [Managing your Poached Worker Account](https://help.poachedjobs.com/knowledge/managing-your-poached-worker-account?hsLang=en) # Can I appeal my Shifts Account Suspension? At Poached, we understand that unexpected situations can happen. If your account is suspended because you did not show up for a Shift or you declined a booking within 12 hours of the Shifts start, you may have the opportunity to appeal the suspension. To appeal your account suspension due to a No Show or last minute decline, you will need to reach out to Poached Support with the following information: - Date of  Shift - Employer of Shift - Proof of Emergency - Proof may include, but is not limited to: Watermarked doctors note, AAA receipt or statement from mechanic, positive illness test with date, police report or insurance report, funeral programs or obituaries  *Providing this information is not a guarantee that your account suspension will be lifted.* If you think your account was suspended mistakenly for a different reason, please don't hesitate to contact Poached Support for further details and to determine if you qualify for a suspension appeal. **Check out these articles on our policies and on why your account might be suspended: ** [Why is my Account Suspended](https://help.poachedjobs.com/knowledge/why-is-my-account-suspended?hsLang=en) [What are the Policies for Shift Workers](https://help.poachedjobs.com/knowledge/poached-shift-policies?hsLang=en) To reach out to Poached Support, please email [support@poachedjobs.com](mailto:support@poachedjobs.com).  - [Find Jobs](https://help.poachedjobs.com/knowledge/find-jobs?hsLang=en) - [Book Shifts](https://help.poachedjobs.com/knowledge/book-shifts?hsLang=en#main-content) - [Getting Started with Poached Shifts](https://help.poachedjobs.com/knowledge/book-shifts?hsLang=en#getting-started-with-poached-shifts) - [Working with Poached Shifts](https://help.poachedjobs.com/knowledge/book-shifts?hsLang=en#working-with-poached-shifts) - [Managing your Poached Worker Account](https://help.poachedjobs.com/knowledge/managing-your-poached-worker-account?hsLang=en) - [Post Jobs](https://help.poachedjobs.com/knowledge/post-jobs?hsLang=en) - [Post Shifts](https://help.poachedjobs.com/knowledge/post-shifts?hsLang=en#main-content) - [Manage Shifts](https://help.poachedjobs.com/knowledge/post-shifts?hsLang=en#manage-shifts) - [Manage Employer Account](https://help.poachedjobs.com/knowledge/manage-employer-account?hsLang=en) [![Chill listening crop-3](https://help.poachedjobs.com/hs-fs/hubfs/Poached%20logo.png?width=166&height=24&name=Poached%20logo.png "Chill listening crop-3")](https://poachedjobs.com/jobs/all/everywhere/) Contact us at support@poachedjobs.com Copyright © 2026, Poached